Have a question for us?

Please give us a shout at hello@swimbright.com.au if you can’t find what you’re looking for and we’ll be more than happy to help you.

FAQs

 

How do I care for my garment?

What to do:

  1. Rinse garment before first use and after each use

  2. Turn inside out

  3. Cold machine wash

  4. Line dry only (inside out)

What not to do:

  1. Do not store wet or damp garments after swimming

  2. Do not soak or wash with warm/hot water or bleach

  3. Do not wring or tumble dry

  4. Do not iron or dry clean

Sandy Swimmers? If your little beach bums love rolling in sand and you’re trying to remove this from their swimwear, follow these steps:

  1. Dry swimwear completely and give a vigorous shake (sand tends to stick to wet swim fabric)

  2. Rinse thoroughly in cold water

  3. Add a small amount of fabric softener to cold water and let the swimwear sit for a few minutes (this softens and loosens the fibres)

  4. Rinse well with cold water and hang to dry

How sun safe is your swimwear?

All Swim Bright products are proudly UPF50+ (Excellent Protection). Protecting your little ones in the sun and water is extremely important to us!

How do I choose the right size?

We understand that children come in all shapes and sizes at all ages. To help you, we have carefully created a comprehensive sizing chart for each garment which can be found in the relevant product description/gallery or the size chart link at the bottom of the page.

Our swimwear material has great 4 way stretch and is designed to be fitted.

Size charts are displayed in a flat lay format where the garment is laid in a relaxed state on a flat surface and measured. We encourage you to use this chart and compare with swimwear your kids already own.

Can I add a customised gift note to my order?

Absolutely! Enter your personalised message in the ‘Gift Message’ section at checkout and our team will happily include this in your order.

Can I buy Swim Bright products in store?

We currently sell exclusively online. If you are interested in becoming a stockist, please get in touch at hello@swimbright.com.au

I just placed an order; what happens next?

Thank you for supporting our small business. Upon completing your order, you will receive a confirmation email where you can view your purchase summary and receipt. When your order is dispatched, you will receive another email with your AusPost tracking details. If you can not find an email from us, please check your junk/spam folders and be sure to add hello@swimbright.com.au to your safe sender list.

How and when will my order be sent?

Please see Shipping

What is your returns policy?

Please see Returns Policy